Responsible use of AI at Shippeo

Shippeo develops and deploys artificial intelligence capabilities in compliance with applicable laws and regulations, while maintaining strict data governance, security, and transparency standards.

Transparency

Shippeo clearly informs users when AI is used within the platform or when they interact with AI-generated outputs. AI features are identifiable and are not deployed without user awareness.

Security & certifications

AI capabilities are developed and operated within Shippeo’s secure infrastructure. The introduction of AI technologies does not compromise our high security standards. Shippeo maintains ISO 27001 and TISAX certifications. These certifications apply to AI-powered services, ensuring that customer data remains protected at all times

Data protection & GDPR compliance

AI capabilities at Shippeo operate in accordance with GDPR principles and applicable data protection laws. Data used by Shippeo’s AI systems is limited to data already collected and processed for the delivery of Shippeo’s services, under existing contractual and legal frameworks.

Data usage & model training

Customer data processed within Shippeo’s platform is not used to train public or external AI models. AI models are developed and operated within controlled environments to ensure confidentiality, integrity, and appropriate access controls.

Human oversight

AI-generated outputs are designed to support operational decision-making. Human review and accountability remain central to how insights and recommendations are applied.

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